GCX-WFM EXAM BOOTCAMP, EXAM GCX-WFM PRACTICE

GCX-WFM Exam Bootcamp, Exam GCX-WFM Practice

GCX-WFM Exam Bootcamp, Exam GCX-WFM Practice

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Tags: GCX-WFM Exam Bootcamp, Exam GCX-WFM Practice, Valid GCX-WFM Test Sims, Pdf GCX-WFM Version, GCX-WFM Valid Mock Test

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Free PDF Quiz Authoritative GCX-WFM - Cloud CX Workforce Management Certification Exam Bootcamp

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:

  • A. Workforce Administrator
  • B. Workforce Manager
  • C. IT Specialist
  • D. Customer Service Representative

Answer: A,B


NEW QUESTION # 29
Choose the available metrics for forecasting methods.
Response:

  • A. Response Time
  • B. Answered
  • C. Offered
  • D. Average Handle Time

Answer: C,D


NEW QUESTION # 30
The Maximum Occupancy % for Deferred Work setting applies to ___________.
Response:

  • A. Agents who only take calls
  • B. Agents who handle outbound interactions
  • C. Agents who handle non-voice interactions
  • D. Agents who handle multiple interaction types

Answer: D


NEW QUESTION # 31
Which of the following is NOT a component of a management unit?
Response:

  • A. Agent Group
  • B. Queue Assignment
  • C. Service Goal Template
  • D. Schedule Forecasting

Answer: B


NEW QUESTION # 32
Which setting should be enabled to track both scheduled and actual agent activities?
Response:

  • A. Real-Time Monitoring
  • B. Schedule Adherence Tracking
  • C. Adherence Sync
  • D. Adherence Matching

Answer: B


NEW QUESTION # 33
......

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