GCX-WFM Exam Bootcamp, Exam GCX-WFM Practice
GCX-WFM Exam Bootcamp, Exam GCX-WFM Practice
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Genesys Cloud CX Workforce Management Certification Sample Questions (Q28-Q33):
NEW QUESTION # 28
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
- A. Workforce Administrator
- B. Workforce Manager
- C. IT Specialist
- D. Customer Service Representative
Answer: A,B
NEW QUESTION # 29
Choose the available metrics for forecasting methods.
Response:
- A. Response Time
- B. Answered
- C. Offered
- D. Average Handle Time
Answer: C,D
NEW QUESTION # 30
The Maximum Occupancy % for Deferred Work setting applies to ___________.
Response:
- A. Agents who only take calls
- B. Agents who handle outbound interactions
- C. Agents who handle non-voice interactions
- D. Agents who handle multiple interaction types
Answer: D
NEW QUESTION # 31
Which of the following is NOT a component of a management unit?
Response:
- A. Agent Group
- B. Queue Assignment
- C. Service Goal Template
- D. Schedule Forecasting
Answer: B
NEW QUESTION # 32
Which setting should be enabled to track both scheduled and actual agent activities?
Response:
- A. Real-Time Monitoring
- B. Schedule Adherence Tracking
- C. Adherence Sync
- D. Adherence Matching
Answer: B
NEW QUESTION # 33
......
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