HOW TO CRACK GENESYS GCX-WFM CERTIFICATION EXAM EASILY?

How to Crack Genesys GCX-WFM Certification Exam Easily?

How to Crack Genesys GCX-WFM Certification Exam Easily?

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Tags: Valid Exam GCX-WFM Practice, GCX-WFM New Dumps Ebook, GCX-WFM New Soft Simulations, Pass GCX-WFM Guide, New GCX-WFM Test Notes

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q63-Q68):

NEW QUESTION # 63
In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:

  • A. Deny the request and provide a reason for unavailability
  • B. Delay the decision until another agent can cover the shift
  • C. Approve the request but remove the agent from other shifts
  • D. Approve the request without changes

Answer: A


NEW QUESTION # 64
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

  • A. Add an approval signature
  • B. Verify agent login times
  • C. Check for scheduling conflicts
  • D. Ensure activities align with business needs

Answer: C,D


NEW QUESTION # 65
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:

  • A. Workforce Manager
  • B. Customer Service Representative
  • C. Workforce Administrator
  • D. IT Specialist

Answer: A,C


NEW QUESTION # 66
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
Response:

  • A. Agent Availability Tracker
  • B. Historical Adherence Report
  • C. Real-Time Adherence View
  • D. Adherence Dashboard

Answer: C


NEW QUESTION # 67
Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:

  • A. True
  • B. False

Answer: A


NEW QUESTION # 68
......

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