How to Crack Genesys GCX-WFM Certification Exam Easily?
How to Crack Genesys GCX-WFM Certification Exam Easily?
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Genesys Cloud CX Workforce Management Certification Sample Questions (Q63-Q68):
NEW QUESTION # 63
In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:
- A. Deny the request and provide a reason for unavailability
- B. Delay the decision until another agent can cover the shift
- C. Approve the request but remove the agent from other shifts
- D. Approve the request without changes
Answer: A
NEW QUESTION # 64
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:
- A. Add an approval signature
- B. Verify agent login times
- C. Check for scheduling conflicts
- D. Ensure activities align with business needs
Answer: C,D
NEW QUESTION # 65
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
- A. Workforce Manager
- B. Customer Service Representative
- C. Workforce Administrator
- D. IT Specialist
Answer: A,C
NEW QUESTION # 66
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
Response:
- A. Agent Availability Tracker
- B. Historical Adherence Report
- C. Real-Time Adherence View
- D. Adherence Dashboard
Answer: C
NEW QUESTION # 67
Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:
- A. True
- B. False
Answer: A
NEW QUESTION # 68
......
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